• Address : Rajaji Nagar,
    Villivakkam, Chennai - 600049
  • Email: niranizhalsustainablefashion@gmail.com
  • Phone: (+91) 942 969 4166
RETURNS + EXCHANGES

At Niranizhal, we deeply value customer satisfaction and strive to ensure every product you receive is thoughtfully crafted and meets your expectations. However, we understand that sometimes things might not work out as planned.

Return Policy:

  • Eligibility: Returns are only accepted for damaged products. You can request a return within 7 days of receiving your order.
  • Condition: Items must be unused, unwashed, and returned in their original condition and packaging. We reserve the right to reject returns that show any signs of wear, damage (not caused during delivery), or alteration.

Process:

  • Visit our Returns page on the website and log in with your order details.
  • Select the item(s) you wish to return and provide the reason for return.
  • Follow the on-screen return instructions, including the shipping address.
  • Once we receive the returned item and verify its condition, a refund will be initiated to your original payment method.

Refund Policy:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method or issued as store credit, based on your preference.
  • Please allow 5–7 business days for the refund to reflect in your account after processing.
  • Shipping charges are non-refundable unless the return is due to a damaged product.

Exchange Policy:

  • If your product has a manufacturing defect or if you'd like to exchange it for a different size, we offer one free exchange per order.
  • Exchanges must also be initiated within 7 days of receiving your item.
  • To check if the item you want in exchange is in stock, contact our support team in advance.
  • In the event of stock unavailability, we will offer a store credit or refund.

Items Not Eligible for Return/Exchange

Products purchased during a clearance sale or with heavy discounts.

Products showing signs of use, alteration, or damage post-purchase

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